At ReLease Market, Inc., we are committed to providing our users with exceptional service. As providing this service involves the collection, use and disclosure of some information about the business of a user as well as some personal information about the user himself/herself (together, referred to as “personal information”), protecting their personal information is one of our highest priorities. Release Market, Inc. collects information from visitors through site registration, submission of information when registering to transact a Lease Takeover, submission of information for purchasing other services or completing an online employment application, and through the acceptance of cookies. Release Market, Inc. will not collect information from you if you do not want us to collect it. We will inform our users of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances. This Personal Information Protection Policy outlines the principles and practices we will follow in protecting users’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our users’ personal information and allowing our users to request access to, and correction of, their personal information.
Policy 1 – Collecting Personal Information
1.1. Unless the purposes for collecting personal information are obvious and the user voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2. We will only collect user information that is necessary to fulfill the following purposes:
a) To verify identity;
b) To verify creditworthiness;
c) To identify user preferences;
d) To understand the financial and business needs of our users;
e) To open and manage an account;
f) To deliver requested products and services;
g) To contact a user about other users who match the user’s criteria for exploring a Lease Transfer;
h) To ensure a high standard of service];
i) To meet regulatory requirements;
Policy 2 – Consent
2.1. We will obtain user consent to collect, use or disclose personal information (except where, as noted
below, we are authorized to do so without consent).
2.2. Consent can be provided orally, in writing or electronically, through an authorized representative or
it can be implied where the purpose for collecting using or disclosing the personal information
would be considered obvious and the user voluntarily provides personal information for that purpose.
2.3. Consent may also be implied where a user is given notice and a reasonable opportunity to opt out
of his or her personal information being used for mail-outs, the marketing of new services or
products or for fundraising and the user does not opt out.
2.4. Subject to certain exceptions (e.g., the personal information is necessary to provide the service or
product, or the withdrawal of consent would frustrate the performance of a legal obligation), users
can withhold or withdraw their consent for ReLease Market, Inc. to use their personal information
in certain ways. A user’s decision to withhold or withdraw their consent to certain uses of personal
information may restrict our ability to provide a particular service or product. If so, we will explain
the situation to assist the user in making the decision.
2.5. We may collect, use or disclose personal information without the user’s knowledge or consent in
the following limited circumstances:
a) When the collection, use or disclosure of personal information is permitted or required by
b) When the personal information is available from a public source (e.g., a telephone, directory);
c) When we require legal advice from a lawyer;
d) For the purposes of collecting a debt;
e) To protect ourselves from fraud; or
f) To investigate an anticipated breach of an agreement or a contravention of law;
Policy 3 – Using and Disclosing Personal Information
3.1. We will only use or disclose user personal information where necessary to fulfill the purposes
identified at the time of collection or for a purpose reasonably related to those purposes such as:
a) To conduct user surveys in order to enhance the provision of our services; or
b) To contact users directly about products and services that may be of interest.
3.2. We will not use or disclose user personal information for any additional purpose unless we obtain
consent to do so.
3.3. We will not sell user lists or personal information to other parties unless we have consent to do so.
Policy 4 – Retaining Personal Information
4.1. If we use user personal information to make a decision that directly affects the user, we will retain
that personal information for at least one year so that the user has a reasonable opportunity to
request access to it.
4.2. Subject to policy 4.1, we will retain user personal information only as long as necessary to fulfill the
identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1. We will make reasonable efforts to ensure that user personal information is accurate and complete
where it may be used to make a decision about the user or disclosed to another organization.
5.2. Users may request correction to their personal information in order to ensure its accuracy and
completeness. A request to correct personal information must be made in writing and provide
sufficient detail to identify the personal information and the correction being sought. Any such
requests should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line “PRIVACY
REQUEST” or sent by mail or courier to [insert ReLease Market’s head office address], Attention: Privacy Officer.
5.3. If the personal information is demonstrated to be inaccurate or incomplete, we will correct the
information as required and send the corrected information to any organization to which we
disclosed the personal information in the previous year. If the correction is not made, we will note
the user’s correction request in the file.
Policy 6 – Securing Personal Information
6.1. We are committed to ensuring the security of user personal information in order to protect it from
unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2. The following security measures will be followed to ensure that user personal information is
appropriately protected: the use of secured servers and websites, locked filing cabinets; physically
securing offices where personal information is held; the use of user IDs, passwords, encryption,
firewalls; restricting employee access to personal information as appropriate (i.e., only those that
need to know will have access; contractually requiring any service providers to provide comparable security measures).
6.3. We will use appropriate security measures when destroying user’s personal information such as
shredding documents and deleting electronically stored information at the expiry of any required
retention periods.
6.4. We will continually review and update our security policies and controls as technology changes to
ensure ongoing personal information security.
Policy 7 – Providing Users Access to Personal Information
7.1. Users have a right to access their personal information, subject to limited exceptions. A user does
not have a right to access ReLease Market, Inc.’s work product that may contain aggregated data
compiled from the personal information of more than that one user; provided, that the work
product does not identify users individually.
7.2. A request to access personal information must be made in writing and provide sufficient detail to
identify the personal information being sought. Any such requests should be sent by email to
This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line “PRIVACY REQUEST” or sent by mail or courier to
[insert ReLease Market’s head office address], Attention: Privacy Officer
7.3. Upon request, we will also tell users how we use their personal information and to whom it has
been disclosed if applicable.
7.4. We will make the requested information available within 30 business days, or provide written
notice of an extension where additional time is required to fulfill the request.
7.5. A minimal fee may be charged for providing access to personal information. Where a fee may
apply, we will inform the user of the cost and request further direction from the user on whether or
not we should proceed with the request.
7.6. If a request is refused in full or in part, we will notify the user in writing, providing the reasons for
refusal and the recourse available to the user.
Policy 8 – General Practices
8.1. We may use third-party advertising companies to serve ads when a user visits our website. These
companies may use information (not including a user’s name, address, email address, or telephone
number) about his/her visits to this and other websites in order to provide advertisements about
goods and services of interest to the user. If you would like more information about this practice
and to know your choices about not having this information used by these companies click here for more information.
8.2. When users visit our site, it's important that the information they enter is secure. That's why we
use SSL encryption and digital certificates to verify transactions.
8.3. Release Market, Inc. uses a secure firewall to keep out unauthorized users and ensure the integrity
of our systems. We are vigilant about protecting our site from unwanted intrusions.
8.4. Release Market, Inc. does not sell, trade, or otherwise release any personal information on our
users. We respect your desire for privacy and zealously protect any information you give us. Your
information is safe with us.
Policy 9 – Questions and Complaints: The Role of the Privacy Officer
9.1. The Privacy Officer is responsible for ensuring ReLease Market, Inc.’s compliance with this policy
and all applicable privacy laws and regulations.
9.2. Users should direct any complaints, concerns or questions regarding ReLease Market, Inc.’s
compliance in writing to the Privacy Officer.
Contact information for ReLease Market, Inc.’s Privacy Officer or designated individual:
Any such requests should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line
“PRIVACY REQUEST” or sent by mail or courier to [insert ReLease Market’s head office address], Attention: Privacy Officer.